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Our Promise to You: Crystal Clear Pool Water, Every Time
At Hexagon Service Solutions, we stand behind our work with the strongest guarantee in the pool service industry.
The Crystal Clear Guarantee
If your pool isn't swim-ready when we arrive for your scheduled service, we'll return within 24 hours at no additional charge to make it right.
What Our Guarantee Covers
Water Clarity
Your pool water should be crystal clear and inviting. If it's cloudy, murky, or has visible algae when we arrive, we'll treat it immediately and return to ensure it's perfect.
Chemical Balance
We guarantee proper chemical levels for safe swimming. If tests show imbalanced chemistry despite our service, we'll rebalance at no charge.
Algae Prevention
Our bi-weekly service includes algae prevention. If algae develops between scheduled visits, we'll eliminate it free of charge.
Equipment Function
We monitor your pool equipment at every visit. If we miss a developing issue that affects water quality, we'll address it immediately.
How It Works
Regular Service
We maintain your pool on our bi-weekly schedule, keeping it crystal clear and perfectly balanced.
Issue Detected
If we find your pool isn't swim-ready at our scheduled visit, we immediately begin corrective treatment.
24-Hour Return
We return within 24 hours to verify the issue is resolved and your pool is perfect - at no extra charge.
Frequently Asked Questions About Our Guarantee
The Crystal Clear Guarantee applies to all active bi-weekly and weekly service customers. You must:
- Be current on your service payments
- Allow us access for scheduled services
- Maintain proper water levels between visits
- Not add chemicals between our visits without consulting us
- Keep pool equipment running as directed
We understand that severe weather events (heavy storms, extreme heat, etc.) can impact pool conditions. After significant weather events, we offer priority service to affected customers. While weather-related issues aren't covered under the guarantee, we work quickly to restore your pool to perfect condition.
If you notice any issues with your pool between scheduled visits, contact us immediately:
- Call or text us at your provided service number
- Email us with photos of the issue
- Use our customer portal to submit a service request
We'll respond within 4 hours during business hours and schedule our guarantee visit within 24 hours.
No! The 24-hour return visit is completely free of charge when covered under our Crystal Clear Guarantee. This includes:
- Service technician time
- Additional chemicals needed
- Any testing required
- Follow-up monitoring
You only pay your regular monthly service rate - nothing extra.
Experience the Hexagon Difference
Join hundreds of satisfied pool owners who trust their pools to our Crystal Clear Guarantee.
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