Effective Date: January 21, 2025
Last Updated: August 1, 2025

Privacy Policy

Hexagon Service Solutions ("we," "our," "us," or the "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hexagonservicesolutions.com (the "Site") or use our home services.

This Privacy Policy complies with applicable data protection laws including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other privacy regulations.

Quick Privacy Summary

We collect information you provide and some data automatically
We use your data to provide services and improve our offerings
We don't sell your personal information
You have rights to access, correct, and delete your data
We use industry-standard security measures

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Request a quote or schedule services
Create an account or customer profile
Contact us via phone, email, or contact forms
Subscribe to our newsletter or marketing communications
Submit reviews or testimonials
Apply for employment or investment opportunities
Participate in surveys or promotions

1.2 Categories of Personal Information

Category	Examples
Identifiers	Name, email address, phone number, postal address
Customer Records	Service history, preferences, property details
Commercial Information	Services purchased, quotes requested, payment history
Internet Activity	Browsing history on our Site, search queries, interaction with ads
Geolocation Data	Service address, approximate location from IP address
Professional Information	Employment applications, business inquiries

1.3 Information Collected Automatically

When you visit our Site, we automatically collect:

Device Information: Browser type, operating system, device identifiers
Log Data: IP address, access times, pages viewed, referring URLs
Cookies and Tracking: See Section 8 for detailed cookie policy
Analytics Data: Site usage patterns, feature interactions

2. How We Use Your Information

2.1 Primary Purposes

Service Delivery: Schedule and provide our home services
Customer Support: Respond to inquiries and resolve issues
Account Management: Maintain customer profiles and service history
Communications: Send service confirmations, updates, and notices
Payment Processing: Process transactions and maintain records
Quality Assurance: Improve our services based on feedback

2.2 Legal Bases for Processing (GDPR)

If you are in the European Economic Area, we process your data based on:

Contract Performance: To provide the services you requested
Legitimate Interests: To improve our services and conduct business
Legal Obligations: To comply with applicable laws
Consent: For marketing communications and optional features

3. Information Sharing and Disclosure

3.1 We DO NOT Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 How We Share Information

We may share your information with:

Recipient Category	Purpose	Examples
Service Providers	Help us operate our business	Payment processors, email services, scheduling software
Professional Advisors	Legal and business guidance	Attorneys, accountants, consultants
Business Partners	Joint services or referrals	Affiliated contractors (with consent)
Legal Authorities	Comply with legal obligations	Law enforcement, regulators, courts

4. Your Privacy Rights

Your Rights at a Glance

Depending on your location, you may have the following rights:

4.1 California Residents (CCPA/CPRA)

California Privacy Rights

Right to Know: Request information about data collection and use
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate information
Right to Opt-Out: Opt-out of sale/sharing (we don't sell data)
Right to Limit Use: Limit use of sensitive personal information
Right to Non-Discrimination: Equal service regardless of rights exercise

4.2 European Residents (GDPR)

GDPR Privacy Rights

Right to Access: Obtain a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion ("right to be forgotten")
Right to Restrict: Limit processing of your data
Right to Portability: Receive data in a portable format
Right to Object: Object to certain processing activities
Right to Withdraw Consent: Withdraw previously given consent

4.3 How to Exercise Your Rights

To exercise any of these rights:

Email: [email protected]
Phone: (972) 702-7586
Mail: 603 Munger Ave, Suite 100-243, Dallas, TX 75202

We will respond to your request within 30 days (45 days for complex requests).

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Limited access on a need-to-know basis
Security Monitoring: Regular security assessments and monitoring
Incident Response: Procedures for handling security incidents
Employee Training: Regular privacy and security training
Vendor Management: Security requirements for service providers

6. Data Retention

We retain personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements
Maintain business records for analysis

Data Type	Retention Period
Customer Account Data	Duration of relationship + 7 years
Service Records	7 years after service completion
Marketing Preferences	Until opt-out + 3 years
Website Analytics	26 months
Employment Applications	2 years

7. International Data Transfers

If you access our services from outside the United States:

Your information may be transferred to and processed in the United States
We use appropriate safeguards for international transfers
By using our services, you consent to this transfer

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Site functionality and security	Session
Analytics	Understand site usage (Google Analytics)	2 years
Preferences	Remember your settings	1 year
Marketing	Measure ad effectiveness	90 days

8.2 Managing Cookies

You can control cookies through:

Browser Settings: Block or delete cookies in your browser
Cookie Banner: Manage preferences when you visit our Site
Opt-Out Links: Use industry opt-out tools

9. Third-Party Services

Our Site may use third-party services that have their own privacy policies:

Google Analytics: Website analytics (anonymized IP)
Google Maps: Service area display
Payment Processors: Secure payment handling
Email Services: Communication delivery
Social Media: Optional sharing features

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete it promptly.

11. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. We currently do not respond to DNT signals, but we limit tracking as described in this policy.

12. Your California Privacy Rights

12.1 Shine the Light

California residents can request information about personal information shared with third parties for marketing. We do not share information for third-party marketing.

12.2 Notice to California Residents

We have not sold or shared personal information in the preceding 12 months. We do not have actual knowledge of selling or sharing personal information of minors under 16.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

Post the updated policy on this page
Update the "Last Updated" date
Notify you of material changes via email or Site notice

14. Contact Information

Privacy Contact Information

Hexagon Service Solutions
Attn: Privacy Officer
603 Munger Ave, Suite 100-243
Dallas, Texas 75202

Email: [email protected]
Phone: (972) 702-7586
General Support: [email protected]

Business Hours:
Monday - Friday: 9:00 AM - 6:30 PM CST
Saturday: 9:00 AM - 12:00 PM CST
Sunday: Closed

Response Time:
We aim to respond to all privacy inquiries within 2 business days and resolve requests within 30 days.

Accessibility: If you need this Privacy Policy in an alternative format due to a disability, please contact us using the information above.